Flag Sovereign Bank Customer Service Review

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Scam... AI, not human assistance. tried to speak to a representative three different times, and each time was given a link to a page asking for my credit card number, and then was not able to chat with anyone. Transcript of my conversation with the last AI representative below.

WTF is the problem here? I'm trying to find out why I missed two phone calls from this phone number today and I keep getting it sent to a page that requires a credit card, which I will not use. Please connect me with an agent who does not require payment.


Pearl, AI Assistant
I understand that you're frustrated about missing phone calls from a specific phone number. Can you please let me know if you're using a landline or a mobile phone?

You
A MobilePhone

Pearl, AI Assistant
Have you checked your call history or voicemail to see if there are any records of the missed calls?

You
(I{middle finger emoji} it won't let me post in review)

Pearl, AI Assistant
Is there anything else the Computer Technician should know before I connect you? Rest assured that they'll be able to help you.

You
no and if I get this page, one more time, I will find your company track you down and destroy your entire life. I will not rest assured of anything that wants my credit card number without knowing WTF it's about.

Pearl, AI Assistant
OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Continue >>

You He|| no

Pearl, AI Assistant
Chat is completed


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