Sovereign Bank customer service

Please find Sovereign Bank customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Sovereign Bank listing at any time if you have new information.

Leave a Comment
Update this Listing

Customer Service

Update this Department Add a Comment

Phone: 877-768-2265

  • How to reach a live person:
    • Press 1 for English
      Press 3
  • Hours of Operation:
    • 7 days per week
      between the hours of 7 a.m. and 11 p.m. ET
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

11
Oct

Posted by Multiple names of AI representat


on 10/11/23 at 6:18PM

Scam... AI, not human assistance. tried to speak to a representative three different times, and each time was given a link to a page asking for my credit card number, and then was not able to chat with anyone. Transcript of my conversation with the last AI representative below.

WTF is the problem here? I'm trying to find out why I missed two phone calls from this phone number today and I keep getting it sent to a page that requires a credit card, which I will not use. Please connect me with an agent who does not require payment.


Pearl, AI Assistant
I understand that you're frustrated about missing phone calls from a specific phone number. Can you please let me know if you're using a landline or a mobile phone?

You
A MobilePhone

Pearl, AI Assistant
Have you checked your call history or voicemail to see if there are any records of the missed calls?

You
(I{middle finger emoji} it won't let me post in review)

Pearl, AI Assistant
Is there anything else the Computer Technician should know before I connect you? Rest assured that they'll be able to help you.

You
no and if I get this page, one more time, I will find your company track you down and destroy your entire life. I will not rest assured of anything that wants my credit card number without knowing WTF it's about.

Pearl, AI Assistant
OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Continue >>

You He|| no

Pearl, AI Assistant
Chat is completed

30
Jul

Posted by Anonymous


on 7/30/15 at 9:29AM

Worst Customer Service I have ever received (rather NOT received). My account was switched to Santander from another bank. I would never do business with Santander willingly. I want to pay off loan, biggest has-ell I have ever been through in my life.-

01
Mar

Posted by ioh100


on 3/1/14 at 9:37AM

Worst customer service I've ever encountered in my entire life. I applied for a checking account over the phone, and they said it would be opened within one business day. It's been three weeks already that I'm waiting for my account. I've called them tons of times, and no one can tell me what's going on. I live outside the US, and after I complained to them, they started telling me it's all due to the fact that I'm not a US citizen. All my funds are on my savings account, and the ATMs in Europe do not allow to withdraw money from the savings account. I have no money to live, because these people are treating me with not a single bit of respect. Were else can I complain so that they finally give me my money back???

15
Jul

Posted by JPQV


on 7/15/13 at 8:18AM

HORRIBLE customer service.Will take your money easily but will offer no help when needed. Disgraceful!

12
Apr

Posted by Frustrated


on 4/12/13 at 9:16PM

800-207-8767 is the Debt Collection Department of Sovereign Bank based at 450 Penn Street, Reading, PA 19602 - in a Call Room.

If the debtor has registered a Home phone, an Office number, and/or a Cell phone they will call, even if you are not yet 30 days past due. They use an automated dialing sytem that displays 800-207-8767 on your caller ID, but NOT Soverign Bank. If you answer the automted call it will identify itself as coming from Sovereign Bank and state your name. They will next prompt your response to a debt collection person, if you are the person they are trying to call. If you do not answer the automated call, as I did not, then their dialing machine will keep calling back, as many as 8 times in a day. I do not answer any calls from 800 numbers or from Out of Area, So it was only later after being harrassed by their repeated dialing that I found out it was Sovereign Bank trying to collect $58 that was not yet 30 days past due. They even tried to collect an Annual renewal fee of $25 that was on a statement they had not yet mailed (deceptive) I went to my local Sovereign Bank, paid account in full, Since there was a small amount still due (less than $40)(The $25 renewals fee and some interest) I called the 800 number and asked them for the remaining balance. They told me they could mail a statement that would arrive within 2 weeks that would reflect the remaining amount due -or- for $25 they could FAX it to me. I declined their generous offer and will now close the account at the local branch. This said I did draft and mail letter of complaint to:

• Federal Trade Commission
• Office of the Attorney General – Boston
• Office of the Attorney General – Southern Region - New Bedford
• Office of Consumer Affairs and Business Regulations – Boston
• Division of Banks

View all 52 Sovereign Bank customer service reviews »
Customer Service Ratings

Based on 158 votes.

3.0

Get Immediate Help

Have a Sovereign Bank question? Get immediate Sovereign Bank support from HelpOwl.com.

Got an Idea?

Have an idea for Sovereign Bank? Submit, rate and comment on Sovereign Bank ideas by visiting IdeaIncite.com.

Corporate Office

Locate the Sovereign Bank corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Sovereign Bank customer service rankings, employee comments and much more from our sister site.

Hours of Operation

Find Sovereign Bank hours of operation for locations near you!. You can also find Sovereign Bank location phone numbers, driving directions and maps.

Sovereign Bank customer service news
Sovereign latest bank to roll out new fees on accounts

Remember when putting cash in the bank was a good way to save money? Now banks are asking customers to pay more money to keep their cash there. Under pressure from costly new regulations, a weak economy, and near-zero interest rates, banks ...

Sovereign Bank CEO Moran out; Blanco in

Jorge Moran, CEO of Santander Holdings USA and Sovereign Bank, has stepped down from his positions, the bank announced Wednesday. The boards of Sovereign and Santander have appointed Roman Blanco to replace Moran at both companies. Blanco ...

Sovereign Bank opens Delaware branch to skirt banking restrictions

WILMINGTON, Del. — Sovereign Bank's only branch in Delaware, opened last year, is tucked into the corner of an office building here next to a Quiznos sandwich franchise. It has just one ATM, five employees, and no weekend hours. But in filings with ...

Related Companies

Listings for companies similar to Sovereign Bank: