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On Monday 24th July 2023 I ordered the Nero Platinum Suit online, which included a free 64gb memory stick. The process was a little convoluted when it came to paying for the product but the payment was successful and the payment appears on my card account. I was expecting to see a link or an email with a link which allowed me to download the product and install it, but nothing!!!! I have checked my junk mail box, nothing there, and I have been left high and dry having paid for a product but not receiving the product.

I have spent a few days searching your customer support links but until today all I have ended up getting to is a question box of which the answers have been totally useless. This has been by far the worse online purchasing experience I have ever had!!!!! In fact, I don't think I have ever had a bad purchasing experience online until now!

A chink of light today though ? I have received the free 64gb memory stick ? At least now I have some confidence that the order has been placed and you have it on your system somewhere.

I have no idea of any purchase order number because I have not seen or received anything from the online purchasing process. So, if I give you my name, address, telephone number and email address I hope you will be able to track things from that. By the way, I have seen mention of a "myaccount" link but have not found anyway of actually accessing it in case there was a way of downloading the software from there. Another Nero disaster !!!!!

The above is an extract from an email I tried to send to the address quoted but the email bounced back as not deliverable to that address. Another Nero disaster !!!!!


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