Posted by Forank
Just purchased Nero burn express 4, I'm having problems down loading the soft ware.
Will wait for someone to call me or I will return to Amazon. Tried ov ethe internet. Did not work!
Thanks
Nero customer service
Nero is a software package of multimedia tools such as video editing, music transfer and Blu-ray creation tools. Nero runs on Windows-based PC's only. Nero offers customer service through email form only. There is currently no phone support.
- How to reach a live person:
- Press 1 for English
Hold on for a customer service rep
- Press 1 for English
- Hours of Operation:
- Mon-Fri: 9am-8pm EST
- Email:
- Customer service link:
- Main Company URL:
- Description:
- Technical support is available at 888-309-4212. Here is the disclaimer on the Nero site for using ths number:
"This hotline is at your own expense. The charge is $1.29 a minute. You get charged the minute the phone is answered, not while you are on call waiting."
- Technical support is available at 888-309-4212. Here is the disclaimer on the Nero site for using ths number:
User Reviews
14
Mar
29
Jul
Posted by Seatontrev
On Monday 24th July 2023 I ordered the Nero Platinum Suit online, which included a free 64gb memory stick. The process was a little convoluted when it came to paying for the product but the payment was successful and the payment appears on my card account. I was expecting to see a link or an email with a link which allowed me to download the product and install it, but nothing!!!! I have checked my junk mail box, nothing there, and I have been left high and dry having paid for a product but not receiving the product.
I have spent a few days searching your customer support links but until today all I have ended up getting to is a question box of which the answers have been totally useless. This has been by far the worse online purchasing experience I have ever had!!!!! In fact, I don't think I have ever had a bad purchasing experience online until now!
A chink of light today though ? I have received the free 64gb memory stick ? At least now I have some confidence that the order has been placed and you have it on your system somewhere.
I have no idea of any purchase order number because I have not seen or received anything from the online purchasing process. So, if I give you my name, address, telephone number and email address I hope you will be able to track things from that. By the way, I have seen mention of a "myaccount" link but have not found anyway of actually accessing it in case there was a way of downloading the software from there. Another Nero disaster !!!!!
The above is an extract from an email I tried to send to the address quoted but the email bounced back as not deliverable to that address. Another Nero disaster !!!!!
29
Mar
Posted by Anonymous
I just purchased Nero Platinum less than an hour ago. They charged me double, gave me the wrong license for the product. I can't get a hold of anyone, no email address no phone. The phone numbers listed have all been disconnected. I purchased a nero product in the past and loved it. I regret this.. I'm out a hundred dollars and the link they sent me to download expired before I had a change to download product. Now I have no product, I'm out money, and I can't get any help.
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