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12/27/22 Submitted a request for a defective part on my Cycle Trainer 400 Ri. They said they'd respond in 7 - 10 days. 2.5 weeks later no additional response. Their chat system is the worst I've ever experienced, worthless! Can't get anyone on the phone, horrible customer service... I guess I'll take it back to Sam's club and request a refund. BE WARNED. IF YOU PURCHASE A PRODUCT FROM PROFORM DON'T EXPECT ANY HELP OR SUPPORT...


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