Posted by Anonymous
Tried to contact help through Ifit and have been waiting now18 min for someone to respond
ProForm customer service
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User Reviews
03
Feb
13
Jan
Posted by Anonymous
12/27/22 Submitted a request for a defective part on my Cycle Trainer 400 Ri. They said they'd respond in 7 - 10 days. 2.5 weeks later no additional response. Their chat system is the worst I've ever experienced, worthless! Can't get anyone on the phone, horrible customer service... I guess I'll take it back to Sam's club and request a refund. BE WARNED. IF YOU PURCHASE A PRODUCT FROM PROFORM DON'T EXPECT ANY HELP OR SUPPORT...
07
Jan
Posted by Anonymous
I purchased excercise bicycle from Proform November 2022. It was delivered missing parts. I have made numerous attempts to rectify the situation. I was on hold for 4 hours (wanted to see how long it would take to respond to a call so left the phone next to me while I worked - I finally hung up disgusted). Here it is January 2023 and I still do not have the part. One attempt to get someone to help me on a chat, I was told that it may be another 6 weeks. I will never purchase from proform again. I would not recommend this company to anyone. I would rate them a 0 ... they do not even deserve a 1.
17
Dec
Posted by Anonymous
I recently purchased the ProForm 2000 treadmill, and some screws in the hardware kit are incorrect. After waiting an hour, customer service quickly put me on hold and never returned.
The next day, after waiting several hours, I was told I had no warranty. I sent them my receipt of the recent purchase, and they said they would call me back when they verified my warranty- they never did. I called again, and after waiting several hours I was told I would have to pay someone $160 to come out and resolve the issue. She admitted she would be angry if someone told her that. Then I researched reviews and discovered on TrustPilot 75% of respondents gave 1 of 5 rating, and the stories are horrific. A proform forum https://www.corporateofficeowl.com/ProForm/Corporate%20Office has similar horror stories, as does this review page. Verdict is in- their CS sucks.