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I am completely frustrated. I have called three times in the past 10 days reporting a problem with my parents' newspaper delivery. For the past 7-8 years, we have had an arrangement with the Herald and the deliverers to toss the paper up onto a front porch from our driveway, We thought we were paying a little extra for this. Our driveway is steep, and particularly in winter, it is impossible for my dad (98) to walk on it, and it is dangerous for my mother (97) to do so. The first time I called, they said we will fix it, may take 2 days. No change. The second time I called we escalated the request, and I was told we will fix it, wait another 2 days. I was also told we could not communicate directly with the deliverer. The paper was delivered onto the porch only on Sunday, not the other five days. The third time I called, today, the gentleman explained that the Herald can ask the deliverer to leave their contact information so that we can communicate directly with them about this issue in order to resolve it. Meanwhile, we've lost 10 days. I wish the the first call or the second could have communicated this very important policy to us. Very very frustrated that we have to wait another two days and see IF we get the contact information from the deliverer and can solve the problem ourselves.


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