Flag Thrifty Car Rental Customer Service Review

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I declined to pay for gas, returned car full, got a bill for $149.16 for "Fuel & service." There is no way to actually talk to someone about this. I have 13 (counted) phone calls to national and local numbers with no option to actually talk to someone (except I did leave my number on a voicemail for the local Hertz, the only one I could find). There was a vague mention of needing a "fuel receipt" on one robot message but there was no information about what to do with it. It is possible that Thrifty just automatically charges everyone for fuel (or "service") and waits to see who contests it. I have spent so far over an hour just trying to reach someone in their billing dept. Tried another number, was transferred, and call dropped after about 10 mins.


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