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I just spent 2hrs talking to different people that have no idea how to resolve a simple problem. They have a adjenda that is not focused on listening to the problem as common sense people and figuring out what happened. I tried to change my number to a different phone that required a new SIM card, the agent ordered the sim card gave me an order number but misunderstood the address. I called to say the card had not arrived. They required me to go through the change routine again, this person said the new phone is not orthorized co have its sim card changed. She did not understand that someone already ordered me aa new card.I asked for suppervisor, that found the order ns said it should arrive any day now, I asked to verify the shipping address and she said the one I gave her is not correct and to give her the correct number, I repeated the address and she said I needed to give her a different number since it did not match the number they sent the card to. GET MY POINT, THEY ENTERED THE WRONG NUMBER AND ITS MY FAULT. No she said that if the person recieving the package happens to reject it and they get it back, I can file for a refund, SAY WHAT. hOW WLOULD I HAVE HANDLED IT. I understand we have missed connedted, let me reorder a card for you now that I have a new address. ( She would not repeat the address I gave her, their rules do not allow that) and mail you another card, ( ITS A $! ITEM) MAKE THE CUSTOMER HAPPY. I'VE BEEN WITH TRACFONE OVER 15 YEARS


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