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3 1/2 years ago I hade a water heater replaced that was 12 years old with a brand new Rheem. Yesterday, I had to again replace the Rheem due to the Water Tank Failure. While it was still covered under a limited warranty, the Partnership the have with The Home Depot is a joke. Warranty clearly states that if a tank failure occurs, a replacement will be provided. Bah! The only give you a percentage of credit towards the purchase of a new unit, which ended up costing me $513 additional. The Warranty does not mention anything about having to co-pay a new unit.

Home Depot just sticks to "That's what Rheem tells us to do, so they cannot help". I suggest partering with a better company that stands behind there products. After reading all of these messages, I now realize I am screwed once again as I replaced a Rheem with another because thats all Home Depot had that would work.

Stay away and pray for me that this lasts longer than 3+ years again.


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