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We looked at an LG refrigerator at Lowes on January 3rd., 2022. It was a floor model and had a dent in the handle. Lowes said LG would replace it for free. I was skeptical so called LG on the 3rd to confirm that was true. I was told, yes, it was true but I would need to call back with the model and serial numbers. . We purchased tge refrigerator on the 4th and it was installed on the 7th. I called on the 10th and gave them that information. They even had me send pictures of the part in question and of the receipt. I was told I would receive the part in 7-10 business days and I would receive an email confirmation. The next day (11th). I still had not received an email confirmation so I called again and was again told it would be sent. It is now the 20th. I have not received an email so I called again. This time I was told that the information I gave them was incomplete and they needed a different receipt. WHY DIDNT THEY TELL ME THAT 10 DAYS AGO? I asked to speak to a supervisor and have been on hold for 40 minutes so far. BAD CUSTOMER SERVICE!!! They ask if you're willing to answer a survey about the customer service...but then don't give you the survey. BAD CUSTOMER SERVICE!!! Better Business Bureau will be next.


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