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Hi Petco, today 11/24/21 I went to Petco at Sierra Lakes Fontana ( next to Costco ). I just bought Turtoise at Petco and made anew set up place for Turtoise. Most equipment, I bought from Petco. It's been about 7 days, the turtoise won't eat the food, but instead eat the soil and reptile mulching in the tank. Previously, I came and consulted with staff there to solve my problems about my Turtoise. I was suggested to bring the turtoise to Petco to see by Vents and rebuy it again when it is done for check up. Petco can help me for that.
Today , I met manager name : Jeanne, I consulted to solve my problem., but I was so disappointed and dissatisfied, she speak so harshly in front of me and my son. I understood her point that she will not able to help me return my Turtoise after Vent check. She suggested to increase the temperature inside tank. But the way she talk was so rude in the store, and intimidated. I was with my son 10 years old was also said to me that she was so rude. She was back and forth do something else, if she is a good manager, she should able to manage store with other staff. I don't have any problems with others staff there, others are nice, and friendly. Petco should have better manager there. It is really bad experience with the manager at Petco Sierra Lakes today.


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