PETCO customer service

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P.A.L.S. Program

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Phone: 888-824-7257

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  • Hours of Operation:
    • Monday - Friday 5AM - 10PM PT
      Saturday/Sunday 6AM - 9PM PT
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Store Feedback

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Phone: 888-824-7257

  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • Monday - Friday 5AM - 10PM PT
      Saturday/Sunday 6AM - 9PM PT
  • Email:
    • This information has not been added.
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User Reviews

24
Nov

Posted by Jeanne ( Manager Petco at Sierr


on 11/24/21 at 7:29PM

Hi Petco, today 11/24/21 I went to Petco at Sierra Lakes Fontana ( next to Costco ). I just bought Turtoise at Petco and made anew set up place for Turtoise. Most equipment, I bought from Petco. It's been about 7 days, the turtoise won't eat the food, but instead eat the soil and reptile mulching in the tank. Previously, I came and consulted with staff there to solve my problems about my Turtoise. I was suggested to bring the turtoise to Petco to see by Vents and rebuy it again when it is done for check up. Petco can help me for that.
Today , I met manager name : Jeanne, I consulted to solve my problem., but I was so disappointed and dissatisfied, she speak so harshly in front of me and my son. I understood her point that she will not able to help me return my Turtoise after Vent check. She suggested to increase the temperature inside tank. But the way she talk was so rude in the store, and intimidated. I was with my son 10 years old was also said to me that she was so rude. She was back and forth do something else, if she is a good manager, she should able to manage store with other staff. I don't have any problems with others staff there, others are nice, and friendly. Petco should have better manager there. It is really bad experience with the manager at Petco Sierra Lakes today.

25
Oct

Posted by Lisakunz63


on 10/25/18 at 12:37AM

I understand that many reptiles have particular dietary needs, and need live crickets, mealworms, etc. But I absolutely DO NOT understand why live rats and mice should be sold as food for snakes. I knew a herpatologist many years ago and he always bought frozen, thawed animals for his snakes. Even his larger snakes got whole chickens - feathers and all - that were frozen and thawed, because it was safer for the animals. Snakes are often bitten, eaten and even killed by live rats and mice. I recommend this article for amateur snake owners...

https://www.wideopenpets.com/the-dangers-of-feeding-live-prey-to-snakes/

I hope Petco changes its policy regarding this issue. And as a former rat owner it breaks my heart that they suffer a frightening, tortuous death.

02
Mar

Posted by Jason


on 3/2/18 at 7:41PM

Tired of spending to much money there get everything from doctor fosters and smith you put color dyes in your cichlids so you can sell them and the marion Ohio store can't even get there tanks clean all diseased and have ick and dying the worst I have ever seen and I have ran a pet lamb before and it's not hard to clean tanks and get rid of that problem just use their herbal tonics and they do not work I offered to fix their tanks for free so wouldn't kill all the fish and they said no and a pack of wants to keep killing fish like they have been expensive fish like blood parrots I will never ever shop there again I'm part of PETA and it will be turned into pita and I will do everything in my power to shut down the Marion Petco store with pita because of what you guys do when you put dies and fish people think they're getting the mail and they end up with the female that's not good business and the prices of your food compared to dr. Foster Smith food there's like a 70% drop from your prices that's just taking advantage of the customer I wish PetSmart would come in take over for you guys cuz they know how to take care of tanks and it's horrible disgusting I posted all pictures on social media from YouTube to everything and Marion Star and the local radio station cuz you guys don't need to be selling fish if you can't take care of them some of them do live 30 years plus

14
Feb

Posted by inkadoo joy


on 2/14/18 at 8:33PM

I have been to the petco. In Moscow, Idaho twice.. The first time was before Christmas and as soon as I walked in, the smell of the ferrets' cage was overpowering. I brought tho to the attention of the girl behind the register and she knew and that it has been that way. The second time was Feb.10, 2018. I walked back to see the ferrets and I was shocked. There must have been 6-7 ferrets and there was poo piled up in four corners. Not to mention their food bowl. I leaned over to talk to one particular ferret and the smell was so overwhelming that it made my eyes burn and water. I mentioned this to a worker on the floor and she said"I know. It's been like that for awhile'. So I went to the counter and told the girl that those baby ferrets were so filthy and that they stunk and it was unacceptable for them to be that dirty and i would never buy a ferret from there and i would never return to that store. I paid for my ferret toys and walked out. I will never go back there again. Dont know what happened to your supervisor, but someone's not doing their job at the expense of those poor animals. I believe they call that 'abuse'.

20
Dec

Posted by Anonymous


on 12/20/17 at 9:39AM

The Petco in Dundee road has some management issues. Some of them are combative and no people skills leave alone very errigant. They are argumentative. Been going to that store for at least 25 years and to be honest they've always had some issues. It's even hard for them to hire people and they never fire the terrible ones.

View all 136 PETCO customer service reviews »
Customer Service Ratings

Based on 123 votes.

3.0

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PETCO customer service news
Girl gets pet hamster after her letter to Petco ends up at power company Pepco

Serenity Williams wrote a letter, meant to be sent to Petco, asking for a pet hamster, but an accident landed it in front of a customer care worker for the electric power company Pepco, WJLA reported. According to WTTG, Serenity addressed her letter to ...

Chad Pinder smoked a foul ball behind him that left a Petco Park camera shaking

The A's put on a showcase at the plate on Wednesday afternoon against the Padres. Thanks to the strength of back-to-back homers in consecutive innings, they won, 12-4. Chad Pinder wasn't among the five A's who went deep, but it was still quite a nice ...

Eagles will headline Petco Park in San Diego with Zac Brown Band and the Doobie Brothers

After a successful headlining performance at the two-day The Classic West festival at Dodger Stadium in Los Angeles last year, L.A. mainstays the Eagles announced a full-fledged stadium tour for 2018. The jaunt just expanded to include a stop at Petco ...

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