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I ordered a queen bed that was supposed to come with a smart bed frame system. They sent out thr bed, but not the frame. Therefore, I could not use the bed. Frustrated, I called the terrible customer service department to come pick the bed up. It took them two weeks and 5, yes five phone calls to the terrible, keep you on hold at least 45 minutes, customer no-service department. Then, they decided to send me out another mattress and smart frame set.
By now it's been thrre weeks and they have not refunded my money. They just sent me another set!
NEVER ORDER ANYTHING FOR SAM'S CLUB! THE SERVICE IS TERRIBLE!


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