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What a run around. I'm trying to replace my LG phone after it melted at the charging port while charging. I've called only to be told I would be emailed a shipping label. Well, that hasn't happened.

I can't believe customer service is so horrible. This phone could have burned down my home. I'm not asking for recompense for my damaged carpet, I just want a replacement. At this point, if I ever do get the shipping label, you can just keep it. This has been a horrible experience. I will never buy an LG product and will share my experience with anyone who is looking for a new phone.


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