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I have shopped at Fred Meyer for over twenty years. Member of the rewards plus and have always recieved a holiday gift card as one of the perks. Last year they didn't send one so I called and the gentleman on the phone said our account qualified for a $50 holiday gift card so he put a courtesy $50 on our account. Great customer service last year. This year I figure I would be proactive so I called and asked if they were sending out the holiday gift cards. For some reason now if you call any 800 number for Fred Meyer it goes to some Vortex of hell for Kroger. I was transferred around multiple times because nobody knew what I was talking about. Finally one great person at Kroger who has great customer service searched and searched until she found an answer. She had to talk to a specialist which I guess is a supervisor which the supervisor acted like I was running some sort of scam but they ended up giving me a courtesy $25 on my account for my trouble. They even called the manager at the store that I always shop at in the manager didn't know what the holiday gift cards were. WHEN DID FRED MEYER STOP BEING FRED MEYER?


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