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Hi, I am flabbergasted by the level of service I received today at approximately 1:20 PM from the Supercuts located at 1170 N Preston Rd #140, Prosper, TX 75078. There were quite a few customers waiting when I entered, and I attempted to register with their front counter system, which was insistent I provide personal contact details such as first and last name, phone number and email address. I did not want to provide this information and when stylist Cameron, who just finished with a customer approached the register, I explained I didn't want to enter my personal details into the system and she had cut my hair in the past with no issues. I also asked if she could let me know where I would be in line and I would gladly wait. She was insistent with a condescending look and raised voice that if I didn't provide my details she would not get credit for cutting my hair. I decided "okay" no haircut then.

As I was leaving, I turned around and heard her speaking with the store manager, who was attending to a customer behind a wall, going on and on about how she will not service me if I don't provide my details, and loudly where everyone can hear, to include me as I was at the front door, which is approximately 30 feet away. I then walked back inside asking that I be able to speak with the manager whose name I didn't get, and she approached me near where Cameron's booth is and without saying hello, or anything courteous, rather telling me without my details, no service and she too was loud so everyone can hear. I then commented my business is just that and I wanted to work this out quietly and privately, which they did not. I then commented I was not trying to be an "ass" because I didn't want to provide my full name, phone number and email address, and had been serviced by Cameron several times in the past with no issues. Even serviced by another stylist as of two months ago whose name I do not recall, and again, no issues. At this point, Cameron with broom in tow, stated loudly for all to hear, "you are making me uncomfortable" while walking to the front door, telling me, "there's the door, you need to leave". She then repeated this again in front of everyone demanding I leave, while the manager said nothing.

I served in the US Air Force, defending our great country and regardless, did not deserve to be belittled and disrespected, when all I wanted was a haircut. Both the manager and Cameron embarrassed and humiliated me in front of 8-9 customers? Both should not be allowed to work at this establishment, as both severely lack interpersonal customer service and leadership skills. The franchise owner of this establishment should be embarrassed for having employees who feel it is okay to mistreat a customer, especially when 4 of the 8-9 customers are children.

I implore all veterans to steer clear of this Supercuts location.


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