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The old time pottery in pigeon forge use to be a really nice place. Dont get me wrong most of the employees are very helpful and nice but management is a whole other thing. I know they changed management this year and it was not for the better. They only have 3 registers open most days and they have long lines. The cashiers do their best but where are the managers to back them up? And from some conversations I overheard the employees aren't getting that help. The cashier upfront paged at least 3 times for someone named max, which I believe is a manager, but never got a response that I saw. I would suggest someone go there and spend some much needed time teaching them about customer service in a tourist town. People were leaving there shopping carts full of stuff and walking out the door. That's money that your losing.


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