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A week ago 7/22/19 I ordered 3 sets of glasses 1-safety glasses, 1-sun glasses and 1-everyday set all bifocals. Was notified order was in so Sunday 7/28/19 I arrived to be fitted and pickup my order.



The order was completely wrong. Two sets of safety glasses were received. The sunglasses were the wrong frames and I'm not positive the script in the one set of safety glasses are correct.



I spent over $800 not counting what insurance covers. Miranda the acting manager and Victor the general manager were and are aware of situation. No apologies were issued no sorry just " oh yeah no problem we'll reorder the correct frames and lenses and they will be in 7 days or so.



Really is this how issues are handled and customers are treated? I asked for and currently waiting on $621 refund. Is this how Lens Crafters represents itself?



This was the store in the Corpus Christi Mall. I'm from Louisiana and work pretty much 7 days a week. I have to take off to conduct any business at a cost to me. The situation was handled extremely poorly very oh ok whatever. Wow I was completely taken back of how the acting manager who was waiting on me handled everything. Maranda told me that she had to notify Victor to make him of the $620 refund. No phone call or apologizes.



Completely dissatisfied


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