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DirecTV notes (Appointment was made Wednesday afternoon for Thursday, July 11 between 4 and 6 PM



I was contacted 4 times Thursday morning, 3 texts and 1 phone call to remind me a tech would be at my home between 4 and 6 PM Thursday afternoon, the 11 of July.

I called at 4:45 to verify that he was going to show and I was told that he was on his way and would be at my home within 30 minutes and to apologize for the inconvenience, I was issued a $15.00 credit applied to my account. Again, I was just calling to verify that he was on his way, not looking for a freebie.

I called again at 6:15 because he did not show and again I was informed he was on his way by 2 different agents that he would be here any moment. Randy was the first agent's name and again by his supervisor who's name Marc. By the way, Marc stated that the appointment was set up for 4 to 8 PM, not 6PM. I informed him "Not according to my 3 texts and 1 phone call" He quickly covered his incorrect information by stating that the Tech must have changed it to 8 PM, which is really confusing to me if the tech was told that the appointment was on "HOLD"

7:50 PM, still no show. I contacted DirecTV again and talked to Nico (spellings?)after I waited for over 30 minutes. She informed me that the appt was put on hold so my questions are;

Why was my appointment put "on hold"?

Why was I not notified of this?

Who were these 3 agents blatantly lied to me about the Tech showing up at any moment, when in reality he never was going to show?????? Blatantly lied because the agents stated they were in contact with the technician when they obviously were not, because if they were they would have told me the appointment was on "HOLD"

And last, but not least Why was I punished and sent back to the back of the line for my future appointment (next Tuesday) because your company lied, deceived and generally mistreated me in every way possible

All this can be verified by simply looking at your internet logs you keep for your "Chat Room"

I simply want to know why this happened and don't want to hear "I don't know" which is all I have been hearing thru this whole debacle!


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