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Not happy with phone cancellation process. At the end of the phone conversation was transferred to a high pressure extra points/gift card promotion. Once connected, I said no, but clerk kept saying that I said yes. Would not answer my question of," Help me Understand why you don't understand my "no" response. Was continually and rudely interrupted, so I had to hang up. By far one of the worst experiences I've had in a long while. All I wanted to do was a quick cancellation due to weather, and didn't have time for this as I had an appointment to attend to. Also did not receive the email I was promised.


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