Flag GameStop Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I traded a Nintendo switch that worked but was damaged for a new refurbished one at game stop. I called game stop less than half an hour of my transaction on Nintendo reps. suggestion to see if he could just de-activate my original console. It was in a low volume rural area -California, MD.- My console had a bar code and I had to use my I.D. to trade in my old console but the manager told me there was no way he could find the console I just traded in. He told me to call Nintendo and when I told him Nintendo suggest I call him - Nintendo rep. even offered to conference call but I declined assuming game stop would be more helpful- considering this was 30 minutes after purchase this was just pure laziness on game stop managers behalf. Please reprimand game stop manager at California, MD. Store on 9-9-18. I already complained to them. It took two days for me to play the switch I bought. Nintendo staff that helped me was very helpful and I appreciated their helpfulness. If gamestop managers can't recover a console with a barcode that I used my personal I.D. to complete trade in a rural low volume area I feel sorry for customers in populated cities. Again manager at California, MD. Store On 9-9-18 needs to be trained. Maybe it was his first day and he was an outside hire from target. That is the only reason I could see him not being able to recover a console turned in less than an hour after transaction. Nintendo rep. told me to call him and said they often help. He told me he couldn't help and to call Nintendo.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video