GameStop customer service

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Customer Service

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      San-Sun: 8am-8pm CST
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User Reviews

Posted by Anonymous

i sold my x box to game stop and was assured that the info. on the hard drive would be erased before it was resold. a month later on my 2nd x box, that i still have there were charges exceeding $150 and my caricature was changed. i contacted the sore in Bayonne NJ where I sold the x box and was told that i would need to come in with my receipt and the information when the manager was in. So now insult to injury, I need to take a day off a day of work just to come in to speak with a manager. to avoid aggravation i don't think i will be shopping at game stop in the future i think Walmart will be my new choice where to get games and game consoles.

Posted by Anonymous

I just left the GameStop in the galleria mall in Poughkeepsie ny. Your employee working the counter needs to learn how to speak to their customers. My 11 yr old son was spoken to in a way that almost had me jumping over the counter to punch your companies representative in the face. I honestly think that your company preys on little children giving them peanuts for games that you will sell for nearly new prices or in some cases above the cost of a new game. The least you could do is feign respect for the people you rip off.

Posted by Jekell81

I was told by a manager that since there was a new employee that gave me information on a game that he said I didn't have to download anything. I told him I never had a game that downloads. I went home and the game didn't work because I didn't have the hard drive to download hd. I went in the next day and apparently your policy is that since it's a new game I can only trade it. I explained what happened. She told me he was new and that he probably didn't know. But she said I was still liable for the game. She told me that I paid $60 for a game that I received wrong info about and can only get $22 back. She told me I pretty much paid $40 to take it home for the night. I could never play it. This is at the gamestop at cosners corner. Fredericksburg va 22407. Maybe you should look at better training and better customer service. This is uncalled for. I have had it with this store. Nothing but problems. I'll make sure it gets around to people.

Posted by Anonymous

I received the wrong items in a order. I ordered a used collector's edition game and received multiple really old used games, an xbox 360 HD and a system. I really want to get this order returned but I don't trust the store employees not to simply sell them to someone else who visits my local store. Can not get a hold of gamestop by email (sent a new customer service question for the past few days) nor get anyone on the phone. Feel bad for the person who might have ordered what I got instead, but no way to track them down at this point. My name and packing list were correct... the items were wrong.

Posted by Anonymous

worst company in the UK i have ever dealt with..ordered on the 17th of Jan still no goods..cannot contact by phone or e-mail..i am just about to persue for breach of contract..this is the last time i ever deal with gamestop

Customer Service Ratings

Based on 222 votes.


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Hours of Operation

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GameStop customer service news

Short Sellers Piled On: Avon Products (NYSE:AVP), GameStop (NYSE:GME ...

This is to include the management of people, facilities, vehicles, equipment, procedures and budgets to ensure delivery of 'best in class' customer service, operational excellence and legal compliance. You will also manage customer relationships ...

GameStop Falls on Wal-Mart Trade-ins Program; Bulls Defend, Cite Prior Failures

... to replicate, including GameStop's extensive pricing experience, large merchandise selection, proprietary inventory management system, high-throughput refurbishment facility, PowerUp Rewards customer loyalty program, and superior customer service.

GameStop shares fall

customer service is pretty poor in most stores. They really don't teach their associates that engaging, inviting and appreciating are what brings customers back. I agree that they are like a pawn shop these days. The stores are messy and the prices ...

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