GameStop customer service

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Customer Service

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User Reviews

Posted by Anonymous


I just picked up a pre-order of Watch Dogs. The clerk who runs the store did not show up to open until 11:30am. One and a half hour delay. People were waiting in the heat and really pissed off. I am no longer going to make my purchases at GameStop. The store is located in Morganville NJ. Other people had the same comments.

Posted by Justin


I will never shop at your store again your store in Fairview park Ohio! Brought my coupon in from buy 2 get one free also exchanged a game I had bought so got free game, got 30 for exchange and added 20 for other. So left with 2 games. Went back to return cause one was innapropriate for my son kids says can't return cause way he rang it out! Lack of communication horrible experience! Never will shop here again, threw away 50 bucks!!

Posted by Anonymous


Terrible customer service at the gamestop in Killeen TX! Was not greater when me and my husband came in and we have been waiting in line for about 15 minutes. Two young ladies working, one with short curly hair and glasses she is the one talking to her customers about unrelated game information. Seems like a personal conversation. she was also not wearing a name tag and now that I have the receipt it is Shannon. Probably do online shopping at gamestop for now on.

Posted by Anonymous


i sold my x box to game stop and was assured that the info. on the hard drive would be erased before it was resold. a month later on my 2nd x box, that i still have there were charges exceeding $150 and my caricature was changed. i contacted the sore in Bayonne NJ where I sold the x box and was told that i would need to come in with my receipt and the information when the manager was in. So now insult to injury, I need to take a day off a day of work just to come in to speak with a manager. to avoid aggravation i don't think i will be shopping at game stop in the future i think Walmart will be my new choice where to get games and game consoles.

Posted by Anonymous


I just left the GameStop in the galleria mall in Poughkeepsie ny. Your employee working the counter needs to learn how to speak to their customers. My 11 yr old son was spoken to in a way that almost had me jumping over the counter to punch your companies representative in the face. I honestly think that your company preys on little children giving them peanuts for games that you will sell for nearly new prices or in some cases above the cost of a new game. The least you could do is feign respect for the people you rip off.

Customer Service Ratings

Based on 225 votes.

2.8

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GameStop customer service news

GameStop Levels Up To Cherwell Service Management

Founded by some of the industry's most notable leaders, Cherwell began with simple goals: to make help desk software it would want to use and to do business honestly, putting customers first. Cherwell is one of the fastest growing IT service management ...


Traders Take a Bearish Angle Toward GameStop Corp. (GME)

After all, the negative price action dropped GameStop Corp. (NYSE:GME) to its rising 200-day moving average, which may serve as a layer of technical support going forward. Should that occur, a capitulation by the option bears and/or shorts could add ...


GameStop Easter sale offers buy two, get one free deal on used games

Yeah but Gamestop will make you pay for the two expensive used games and give you the dirt cheep one for free. I know their marketing and bad customer service i will pass...In other news has any one tried the used games idea Wallmart came up with?

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