GameStop customer service

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Customer Service

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  • Hours of Operation:
    • Mon-Fri: 8am-9pm CST
      San-Sun: 8am-8pm CST
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User Reviews

Posted by Anonymous


Terrible customer service at the gamestop in Killeen TX! Was not greater when me and my husband came in and we have been waiting in line for about 15 minutes. Two young ladies working, one with short curly hair and glasses she is the one talking to her customers about unrelated game information. Seems like a personal conversation. she was also not wearing a name tag and now that I have the receipt it is Shannon. Probably do online shopping at gamestop for now on.

Posted by Anonymous


i sold my x box to game stop and was assured that the info. on the hard drive would be erased before it was resold. a month later on my 2nd x box, that i still have there were charges exceeding $150 and my caricature was changed. i contacted the sore in Bayonne NJ where I sold the x box and was told that i would need to come in with my receipt and the information when the manager was in. So now insult to injury, I need to take a day off a day of work just to come in to speak with a manager. to avoid aggravation i don't think i will be shopping at game stop in the future i think Walmart will be my new choice where to get games and game consoles.

Posted by Anonymous


I just left the GameStop in the galleria mall in Poughkeepsie ny. Your employee working the counter needs to learn how to speak to their customers. My 11 yr old son was spoken to in a way that almost had me jumping over the counter to punch your companies representative in the face. I honestly think that your company preys on little children giving them peanuts for games that you will sell for nearly new prices or in some cases above the cost of a new game. The least you could do is feign respect for the people you rip off.

Posted by Jekell81


I was told by a manager that since there was a new employee that gave me information on a game that he said I didn't have to download anything. I told him I never had a game that downloads. I went home and the game didn't work because I didn't have the hard drive to download hd. I went in the next day and apparently your policy is that since it's a new game I can only trade it. I explained what happened. She told me he was new and that he probably didn't know. But she said I was still liable for the game. She told me that I paid $60 for a game that I received wrong info about and can only get $22 back. She told me I pretty much paid $40 to take it home for the night. I could never play it. This is at the gamestop at cosners corner. Fredericksburg va 22407. Maybe you should look at better training and better customer service. This is uncalled for. I have had it with this store. Nothing but problems. I'll make sure it gets around to people.

Posted by Anonymous


I received the wrong items in a gamestop.com order. I ordered a used collector's edition game and received multiple really old used games, an xbox 360 HD and a system. I really want to get this order returned but I don't trust the store employees not to simply sell them to someone else who visits my local store. Can not get a hold of gamestop by email (sent a new customer service question for the past few days) nor get anyone on the phone. Feel bad for the person who might have ordered what I got instead, but no way to track them down at this point. My name and packing list were correct... the items were wrong.

Customer Service Ratings

Based on 222 votes.

2.8

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Returns & Refunds
Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find GameStop hours of operation for locations near you!. You can also find GameStop location phone numbers, driving directions and maps.

GameStop customer service news

GameStop Easter sale offers buy two, get one free deal on used games

Yeah but Gamestop will make you pay for the two expensive used games and give you the dirt cheep one for free. I know their marketing and bad customer service i will pass...In other news has any one tried the used games idea Wallmart came up with?


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GameStop Launches the GameStop Technology Institute

Rooted in GameStop's strong legacy of technology, understanding customer needs and ability to deliver exceptional customer service through its PowerUp Rewards loyalty program, the GTI R&D portfolio will include a focus on enhancing consumer ...

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