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Hello. I just attempted to become your customer in the Santa Maria, CA store. I called to confirm this evening that they had the Mac eye liner called Blitz and Glitz. I live outside Santa Maria, and got there as soon as I could which was 3 minutes before closing (9pm). This was according to my Verizon cellphone which I believe is accurate. When I arrived there, the door was already locked and I could see many customers in the store. I tried indicating to an employee I needed help and was ignored. I also called and was treated somewhat rudely and no one seemed to care they locked the door prior to 9, the advertised closing time. I'm chronically ill and for me driving 30 minutes is difficult. I tried calling again and spoke with a kind lady who understood, but was then transferred to someone who identified herself as the retail manager, Lisa. She absolutely didn't care at all about how difficult it was for me to get there nor the fact I was there calling to please be let in to pick up the product waiting for me at the counter 20 feet away BEFORE closing . You guys are new in this area. If you want to stay open, please consider improving your customer service. The little gal lied and told me she didn't lock the door till 9 pm, but I know better because I was standing there and calling to please be let in before 9 pm. I have the timing record on my phone. Please consider reviewing video to see when they're actually closing the store, because they're going to lose more customers than just me by treating people this way. Good luck. As for me, I'm going to order online through Macy's where people appear to care more about my business than your employees do. Sincerely, Ana Maria Raposo-Silva of Nipomo, CA


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