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How arrogant and self-serving to fob customer complaints off on hired help in the Philippines with less than strong skills in the
English language. I called early afternoon for information about why my digital subscription started 4/7/2018 was giving me a non-access screen to articles with a statement that if I wanted to read articles I would have to subscribe. I logged in and decided that maybe I needed to change my password. Then, I called the 800 number provided under HELP. Of course, my call, after a recording to punch number 6 for digital, was answered first by a male, whose English speaking skills were so non-unstandable, that he offered to transfer me and the line went dead. I called back and got a woman whose English speaking skills were even less understandable than the previous male staffer. After telling her that I could not understand what she was saying, she simply hung up. This is extremely careless and unconscionable service to readers. Since I've paid for digitable service through 4/7/2019 I can expect nuisance service. Shameful!


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