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It is heart breaking for the death of the puppy that was killed by making it be put in the overhead storage. Attendant knew the puppy was in the soft crate. No one brings on a pet carrier without a pet in it. It just doesn't make sense. I usually fly United but with all the bad judgements by staff I don't think I'll be using your airlines. I was flying from Des Moines IA to Atlanta due to mechanic problem I was rerouted to Phoenix to Atlanta then to have customer service say it was due to weather. Your company lie to people all the time just as in the case of the puppy. Do you have to wait until someone dies before you make changes and are responsible for your customers.


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