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I want to start by saying I am usually not only to complain about my service...I have worked in more restaurants than I can count so I know how Saturday nights can be.

My family took me out for my birthday last night & the host said our wait time would be 10-15 mins. After an hour of waiting, I approached the host desk again to ask for an updated time, & a different host replied with ââ?¬Å?10-15 minsââ?¬Â?....even though it had already been an hour. At this point I was furious because another party (with the same amount of people) got sat before us and my family and I had been there at least 45 minutes before them. The host explained that they got sat first because they made reservations...but when I had called to make a reservation earlier in the day, the person I spoke with on the phone said ââ?¬Å?sorry we donââ?¬â?¢t take reservations on the weekendsââ?¬Â? and then hung up on me.

We waited another 20 minutes to be sat and then my father asked to speak with a manager. After waiting for a manager for an additional 15-20mins we finally got sat at a 6 top table (when we had 9 people). The host had to put chairs at the ends of our booth.

The manager finally came to our table & admitted that she had not been out on the floor and was unaware our situation because she was in the back taking care of something else. In ALL of my years working in restaurants I have never worked anywhere that there is not ATLEAST 3 managers on a Saturday dinner shift. So that was no excuse.

After she told us this excuse, she said ââ?¬Å?let me go to the host stand and see what is going onââ?¬Â?.

The manager NEVER returned to our table to apologize, but rather just told the server to give us a free app.

The food correct, but took a very long time to arrive to the table and was cold.

This was by far the worst experience I have ever had in a restaurant and the worst birthday dinner of my life.


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