Red Lobster customer service

Red Lobster is a chain of casual seafood restaurants in the United States. Red Lobster was once owned by the General Mills company. Red Lobster provides customer service by form submission or calling the individual location.

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Customer Service

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Phone: 800-562-7837

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User Reviews

29
Mar

Posted by Maurice


on 3/29/24 at 9:24AM

We went to Red Lobster in Yuma Arizona 85364 on Tuesday 26 March 2024 for dinner. It took a while to get a waiter & when we did she was very apologetic & told us the were slow because of the lunch rush. This was at 5:00 Pm ? It went down hill from there. The only thing that was very good was the house salad. Everything else was salty and took forever to be brought out. The poor girl kept apologizing for the cooks & even took one of the steaks back because it was to salty to eat. When she brought out another steak it had a lot of pepper & could not be eaten. We paid our bill & left. $173.00 dollars & won't be going back.

16
Dec

Posted by Anonymous


on 12/16/22 at 4:03PM

I'm so very disappointed that not only was my order wrong but sisnt get all that was ordered. And this was a surprise for my wife I was gonna surprise her with an ultimate feast dinner for two. Only goal the sides. No lobster tail which I ordered two of. Didn't order any broccoli or rice. All I wanted was the ultimate feast. Did not receive. There is nobody to contact by phone and feel like I seriously got ripped off. Very disappointed. But no one cares anymore.

18
Sep

Posted by Anonymous


on 9/18/22 at 1:32AM

Went to the restaurant on the way home from a day at bush gardens passed two other locations as this one was on the way home and the closest one for us. After waiting approx 20-25 minutes we were seated at one table and the hostess came and said she meant to seat us at another ta ke which was ok so we moved. When we got there the waiter already had two smaller tables and one larger we were the next larger table. He repeatly looked over at out table and rolled his eyes ... the hostess told him numerous times he had another party to service. His reply was what table.. I finally went and had the hostess grab us some drinks and an order of biscuits as we were hungry. The waiter who should be demoted to dish personal at best still continued to ignore us... when the hostess finally came to get our drink order for the bar she came back about five to seven minutes later and needed to see id's... I was with my husband and father who we all look of age then she left again... after sitting at the table for approximately 30 minutes we decided to leave. This was the worst experience I have ever encountered out at a restaurant... as I was leaving I saw another waitress who immediately asked what was wrong she too was appalled... is this how red lobster wishes to treat guest? I can promise I will never ever visit again... this is disheartening and disappointing as we could have gone to three different locations but chose this one as it was e route to our home. This was the location in Chesapeake va at Portsmouth blvd,,, please retrain staff as they are loosing a lot of business and I had the chance to tell many if the hungry guest in the lobby not to stay because you will more than likely leave starving as much as when you walked through the door due to incompetence and lack of respect for hungry customers!,,,

31
Aug

Posted by Anonymous


on 8/31/22 at 5:22PM

Tonight my sister and I went to Red Lobster. Neither of us had been there for some time. Our waitress (Shannon) took our orders. When she came back with our orders I asked for more ketchup and a knife. She said sure. She then went to another table to see if they needed anything. When she came back to our table she brought the ketchup NO KNIFE. I asked again. She said okay and then went to check on another table. Then she went to the back-I thought she was getting the knife, but I was wrong. She then stood at the register for what seemed like forever. Finally I asked the gentleman who was bussing tables if he could get me a knife. When Shannon heard me ask-she announced that she had it right in her hand. My sister was almost finished with her fish. I left NO. TIP . I just want you to know that I am NOT CHEAP, quite the contrary. I usually tip between 25-30%. A tip is to insure proper service, I did not receive proper service. It will probably be a long time before I go back to your restaurant.

26
Feb

Posted by Anonymous


on 2/26/21 at 10:40AM

I was at red Lobster on 2/22/21. Just tried calling customer service number and because of pandemic office is closed. Very disappointing. While at the restaurant, I ordered mushroom appetizer, and steak/lobster w baked potato.

I asked for coleslaw, then switch it to Caesar which was terrible. Waitress said you do not have regular salad anymore with french. Very disappointing. My meal came to table first before my appetizer. I asked waitress did she forget and she said yes. Then she ordered my mushroom lobster appetizer and when it came to table, one of the mushrooms had plastic in it.

I asked to speak to manager, if he really was the manager because he said to me this why you called me over, I kind of looked at him like yes. He said he would take it off the bill. Ok, if I had of swallowed that plastic who knows what might have happened.

When check came, I gave waitress a 10 gift card. When bill came back she made sure 10 was taken off for appetizer but she didn't put the 10 gift card on bill. I had enough, I guess she stuck it in her pocket.

All of this should never happen to a guest. This is my favorite restaurant and it was so disappointing to have this experience.

View all 331 Red Lobster customer service reviews »
Customer Service Ratings

Based on 102 votes.

2.8

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Red Lobster customer service news
Red Lobster fights back against Ramadan discrimination claim: 'We welcome everyone'

A Red Lobster restaurant in Minnesota is being accused by a Muslim group of discriminating against a fasting family during Ramadan. The Minnesota Chapter of the Council on American-Islamic Relations (CAIR-MN) claims a fasting family endured civil ...

What's Red Lobster adding to its summer seafood menu?

US-based restaurant chain Red Lobster kicked off its Lobster & Shrimp Summerfest this week. The limited-time event features four seasonally-inspired lobster and shrimp combinations. During the event, guests are invited to discover new ways to enjoy two ...

E. coli reported at Red Lobster, Panera and Texas Roadhouse in outbreak tied to Yuma lettuce

Two women who say they ate salads at an Arizona Red Lobster were hospitalized with the same strain of E. coli that has killed one person and sickened 120 others in 25 states, according to separate federal lawsuits. The women tell nearly identical ...

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