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a nine dollar charge for customer service is outrageous. just because the product is out of warranty is irrelevant. I just have a question about the operation that is not in the manual and you people want to charge me for it.This is disgusting. Because you can't write a comprehensive manual you want me to pay you.I will never buy any more of these products. You call sears, moen, general motors, you name it and they are glad to help you. You want to charge me for answering a question about your product that I paid for?? unbelievable. this is part of what's wrong with this country.


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