Flag Hyundai Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I purchased a 2012 Hyundai Tucson at Phillips Hyundai in Bradley.The passenger side front spring cracked and broke off. I talked to my personal mechanic and he told me to take it to the dealer, that I should not be driving the vehicle. I then took the car back to Phillips for inspection.I purchased an extended warranty when I bought the car, and this part was covered. The service department at Phillips told me that I needed a new battery and a new serpentine belt, As far as the spring, they couldn't find one and told me it may be mid March before they could get one and sent me home. I requested the Hyundai corporate phone number. When I called corporate, The woman I spoke to advised me to contact another Hyundai dealer. I then called Darcy Hyundai in Joliet, Il. I spoke to a Ralph Jennings on the phone. Ralph listened to my concerns and agreed that I should not be driving the car. Ralph asked me to call him back in 30 minutes. I called back and Ralph told me to have my car at Darcy Hyundai at 10:00 am the next morning. I was so thrilled! I made arrangement for my son to take the car for me as I had to work. My son arrived at Darcy as scheduled, only to wait over 4 hours. Not because Darcy Hyundai didn't have all the plans in motion, But because Phillips Hyundai would not release my warranty information to them. I personally called Phillips 3 times from work and was told Mike, the service manager was with another customer and then in a meeting. I again called corporate and got Jeff. Jeff contacted me several times, contacted Phillips Hyundai, and finally got the warranty number to Darcy Hyundai.
Ralph Jennings told me, both springs were damaged so he replaced them both. My battery was at 60%, and that nothing is wrong with my serpentine belt. Ralph replaced 2 bulbs that were out and even washed my car! I have truly lost all confidence in Phillips Hyundai in Bradley!
I hope you will recognize the valued employees you have. Jeff at corporate, Thank You for all your help! Ralph Jennings, You restored my faith in car dealerships. Your honesty and knowledge is so rare these days! I will never take my car to any other dealer unless you work there!
Thank You!!! With all sincerity, Laurie Duke


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video