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My wife and I purchased a Hazelwood swing set a couple weeks ago at your store . Our son is 17-months-old and we were very excited to get him into this play set. We began to set it up and ran into a road block when we were missing the "S" group. So we read further into the instructions and realized this project was going to take a lot longer than we thought and there was some drilling and we didn't want to mess it up. So we tried contacting the delivery and assembly service on your brochure. We never received a call back. In the mean time we had ordered the "S" group parts. They had arrived and we ended up hiring a handyman. He got to the the "S" group and saw we were still missing many parts. Instead of waiting for 3-5 days for the parts to maybe come in full we had him go to Home Depot and purchase what we needed this ended up costing us $70. This handyman was $45 an hour so we ended up paying a little over $500 to have it setup. We really wish the assembly people called because that was $400. My wife and I have grown up with Toy R Us and we want our son too but this whole experience has really put a damper on that. The service at the store was fine but the missing parts and none response on the assembly was very frustrating.


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