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On Wednesday, October 25, 2017 I visited the Sears store located at Newport Mall (30 Mall Drive, Jersey City NJ). I made a purchase for a vacuum cleaner. I parked my car near the designated customer pick-up area but because all parking was taking by the workers (I know this because the cars had signs that said "Please do not Tow Sears Worker"" my car was towed because I was near the fire line. I recently visited the store several times since then to video tape and take pictures that show that this located that is designated for customer pick-up is being abused by the workers themselves. They take up all parking then the tow truck comes around and tows actual customer cars. The day my car was towed I tried to talk to the tow truck worker but he didn't want to hear me. I tried to show him my receipt but he didn't care. I tried to talk to a worker at Sears to have a Manager come out but all Manager were unavailable. I had to pay $186 to get my car out of the pound. This is ridiculous. I spent over $300 for a vacuum and I get a $186 ticket because all the Sears workers take up spots designed for customer pick-up. I have tried to contact a District Manager for Sears, left several messages but no one calls me. I am assuming that they are aware of the situation and do not care to fix this problem or the people I leave the messages with do not rely the messages.

Today I call the 800-549-4505 number to make this complaint over the phone, the representative was in the middle of taking my complaint and coincidentally the phone call was disconnected. Words can not express my anger, my frustration, and my dissatisfaction with this whole incident and the lack of response I'm getting from all parties.


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