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I am so tired of speaking to customer service reps who are not native english speakers. There is definitely a communication issue when speaking to someone in a completely different culture. Which leads me to an issue I am having with Snapfish. I recently ordered 76 coffee mugs. I placed my image well within the required borders. When I received the mugs the borders were not correct. They were not equal distance from the top and the bottom. I reported this issue to customer service and informed them that there was a production issue. The customer service rep just placed the order again and did not bother to check with the production department to resolve the border issue. I again received 76 mugs with border problems. Snapfish has now printed 152 mugs which I cannot use. After receiving the reprinted order, I again called customer service. I decided to change my image and make it smaller than I actually wanted. Snapfish printed one more mug. I received the mug and the border issue has still not been resolved. The image is 1/2 inch from the top and 3/8 inches from the bottom. NO ONE has resolved this production issue. And it is impossible to find someone with the where with all to resolve the problem. I have spend hours on the phone in an attempt to get the issue resolved. I even called the corporation office number and had to leave a message....no human manning that phone.


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