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Earlier this week I called Tracfone and told them my husband's phone would no longer hold the charge. As soon as he turns it on, it shuts off. After checking, the person I was talking with said she would have a new battery sent out. We opened up the package today and there was no battery in the box--only the packing material. I called Tracfone and explained the situation--after much holding on the girl told me that he was not eligibile for another battery. Since he never recived one in the first place--this doesn't make sense.


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