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My purchase with Oakley which started on Nov 25, 2016 and finally resolved on Jan 13, 2017 has been by far the worst purchase and experience I have had purchasing a product. Long story short purchased a custom pair of glasses and paid extra for etching. Received the glasses and etching was extremely poor quality. Spoke to customer service and was advised I could return them for a refund. Ordered a new pair of glasses without etching and was told they would be expedited because we needed them by a certain date and it was Oakley's fault that the originals were not done properly. Oakley made to many charges against my account and overdrew the account. Was advised they would credit that overdrawn amount (which took 34 days but Oakley only likes to count business days so therefore it took 22 business days). We did not receive the glasses for the date we needed them by and there had been more phone calls than I can count checking on the status of the order and even offering to pay for overnight shipping myself of which I was told they could not do. As for the refund of the original pair of glasses it took 35 days (that's 25 business days) to receive it!
It shouldn't take 45 days to complete a transaction.I will NEVER recommend Oakley and will go out of my way to discourage anyone from buying their product.


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