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My husband and I ordered a leather chair a few weeks ago that was supposed to be deleted ceres on Dec.12, 2016 . It was not and we had not been contacted since the initial order. We called last night and after talking to 2 or 3 different people and given the total run around, they gave us a number to call today. It turned out to bea trucking company that said we were supposed to set up a delivery time even though we didn't have his number until the run around last night. Also he didn't know anything about the actual chair . He sent us back to Pottery Barn where we ended up getting our money back. We'll see how that works out. Terrible service! Will never do business there again and suggest no one to do business there either. Horrible experience!


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