Pottery Barn customer service

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Customer Service and Phone Ordering

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Phone: 888-779-5176

  • How to reach a live person:
    • Press 0 when recording begins playing
  • Hours of Operation:
    • 7 days a week, 5:00 am - 9:00 pm (PST)
  • Email:
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  • Main Company URL:
  • Description:
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User Reviews

01
Feb

Posted by Anonymous


on 2/1/23 at 4:09PM

I have been dealing with your Princeton store. The assistant manager was extremely condescending and informed me that although the Internet said you offered Saturday consultations for in-home services, he would not be offering the same service because of being shorthanded. I was assigned a person that came not correctly with any information any product any anything and after a week I followed up, not hearing anything and she came to me with something a child could've put together. Your product is fabulous. I've used it before and I'm extremely interested in furnishing my house with It But cannot deal with these people can you help?

01
Aug

Posted by Anonymous


on 8/1/22 at 5:03AM

I have asked a manager (via customer service number) to call me back over 2 weeks ago regarding my recent purchases and new cc.

14
Dec

Posted by Anonymous


on 12/14/20 at 1:04PM

AVOID. Total incompetence. Over 2 months of back-order notices. I canceled my order 2 weeks ago. Cannot get confirmation of cancellation. They claim there is nothing they can do. If the item ships they will charge me at that time. I have the option to waste more of my time if I want a refund at that time. Now nearly 120 minutes of my time wasted with this incompetent vendor who claims it is the fault of their 3rd party vendor who is supplying and shipping the product that was needed prior to Christmas as opposed to the forecast mid-January 2021 target date! Gee, I was considering purchasing 10,000 shares of W&S stock, but thankfully I discovered before hand that Pottery Barn is part of W&S before I made that mistake. Again AVOID!!!

11
Jul

Posted by Anonymous


on 7/11/18 at 4:48AM

No one is picking up the phone for phone orders

16
May

Posted by kryanp


on 5/16/18 at 8:47AM

Today I had a very good experience with Pottery Barn's customer support. Katina was patient and spent a lot of time helping me.

View all 62 Pottery Barn customer service reviews »
Customer Service Ratings

Based on 138 votes.

3.1

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Pottery Barn customer service news
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OMG, The Fall Decor At Pottery Barn Is Making Spooky-Chic Happen

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Pottery Barn's New "PB Apartment" Line Is Made Specifically for Small Space Dwellers

Pottery Barn just launched a new "PB Apartment" line that's specifically designed for compact living. While this isn't the brand's first foray into smaller furniture (they launched a collection last year), this line comes with it's own branding ...

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