Posted by Anonymous
Had senior cut at Salon# 1398. Nichol was professional, efficient, and customer friendly. Will be a steady customer!
Great Clips customer service
Great Clips is a discount salon for haircuts and hair products. Great Clips is franchise-based and has a large number of locations throughout the United States. Email, toll-free phone support and physical store locations are options for customer service for Great Clips.
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User Reviews
07
Oct
02
Aug
Posted by Anonymous
Went In To Great Clips In Mech Va(crieghton) Had Checked In 36 Minutes Ago Wait Time 36 Minutes When I Get There (early) Only One Person Is Ther Working Did Not Check Me In So After 5 Minutes I Got Up And Asked If Anyone Else Was Working And She Said No The Other Girl Went On Break New Wait Time 86 Minutes......why Do You Even Have Online Checkin Waste 20 Minutes Of My Time.
30
Jul
19
May
Posted by Anonymous
I just took my 91 year old mother to Marysville Wa Great clips and was very disappointed with the customer service.
Seeing that she is elderly and was have a hard time standing there they never asked if she could use a chair while she waited.
Then due to covid I left the building but they never let me know when she was done so I could come get her.
They were rude to my mother when she paid she even gave her a tip but the person that helped her mumbled " maybe now I can have enough money for food", as if the tips wasn't enough.
This is no way to run a business.
Thank you for your time and I hope you have better customer service at other locations
Patricia Humble
13
Dec
Posted by Anonymous
I'm extremely disappointed with Great Clips and this year's free haircut for veterans. I've been going to GC for over 20 years and have a wonderful gal who knows exactly what to do for me. I was there on 12 Dec and as we are chatting, I mentioned I had to use my free haircut card before it expired at the end of the year. She informed me the card had expired on 11 Dec!!!!! She was off on the 11th so I waited for her to be there. When I was given the card on 11 Nov, nobody mentioned it was only good for a month, most of the employees were unaware of the change. My gal said she could not honor it as she would get in trouble and I would not want that to happen. I'm a female 20 year veteran and look forward to the annual recognition, and in the past, Great Clips was at the top of the list with a free haircut. I left yesterday feeling like I had been slapped in the face and kicked in the gut. Come on, Great Clips, you can do better than that!!!