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On 11/30/2016 I went to check my phone when I needed to purchase airtime. I found out that my phone had been deactivated by someone in your company. I spent 2.5 hours trying to get my old number back. I was issued a new number. When I was issued a new number the my account app. Did not work. I was told several times to delete and reinstall a new app. The app. Would not show my remains balances. Today I spent another two hours trying to get the my account app. to show my balances. I was told to restore the factory settings and when I did the my account app. still did not work. I called back about two hours later and spent another two hours trying to get the app. to work. I was told to call tracphone every time I wanted to check my balance when it should have been done on my phone. I was also told to text the 611611 number and this did not work. I also tried to access the web site and this did not work either. I cannot believe that no one in your company can fix the problem where the my account app. Will show my account balances. I have been a tracphone customer for about six years now. This is the first time I have had a problem that no one could fix or did not know how to fix. I was lied too so many times during the times I was trying to get things fixed and unprofessional people that I was dealing with.


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