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Hello, my name is Janeth Center. I purchased a total of $3,806.62 on cyber Monday, . My bank denied this transaction thinking it was a fraudulent charge because Sears entered multiple charges for the same transaction.. I have called the online customer care twice and was hung up on once and the second time the individual stated she would call me back in one hour, as I write this complaint it has been over that time frame she gave me. Sears did not call me to tell me the transaction did not go through, I have called my bank to let them know this is not a fraudulent charge. I would like to purchase these items at the original price I was quoted on Cyber Monday. Please let me know how to move forward with this transaction.


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