Anthem Blue Cross customer service

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Anthem California

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Phone: 877-514-7027

  • How to reach a live person:
    • Calls for QUOTES only. Blue Cross Blue Shield is now Anthem in California
  • Hours of Operation:
    • Mon-Fri :  9:00 am to 5:00 pm
  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
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Customer Service

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Phone: 866-820-0765

  • How to reach a live person:
    • Direct number to live customer service rep
  • Hours of Operation:
    • Mon-Fri: 8am-Midnight PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
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User Reviews

27
Feb

Posted by Joanne


on 2/27/23 at 1:43PM

Anthem member services in the Philippines are horrible! They are rude, inefficient, and incompetent. I tried to make a complaint but the agent was arguing with me and didn't want to transfer me.

03
Feb

Posted by Tom


on 2/3/17 at 9:41AM

Many calls and many hours trying to simply cancel my policy. Even after to talking to someone I am continuing to receive statements two months after cancelig

19
Apr

Posted by Carlisv


on 4/19/16 at 12:03PM

Just like everyone else, I've gone through their entire phone system rigamarole only to be disconnected. This has happened several times in the past few weeks, and I'm running up against a filing deadline! When it's time to renew I'll look for a different company.

03
Nov

Posted by Anonymous


on 11/3/15 at 2:04PM

I tried to call customer service for the last 3 days and after listening and following the automated instructions I got cut off. Did it several times with the same result. I've had this problem since I started my coverage. It got to the point that I can't take this anymore. I tried to be patient but you can only take so much. . I am retired and I thought I would feel safe getting my own insurance. The visits to the doctor's office were very disappointing. The only issue that she would address was the reason for the visit which the receptionist would force out of you. That it had to be specific. Specific to the point that that's the only thing the doctor would address. No further evaluation was done. I have decided to cancel and right now I'm looking for a better insurance..

11
Dec

Posted by Anonymous


on 12/11/14 at 2:11PM

I called in right after signing up for a plan to cancel it. After spending a hour on the phone, they said to call back in a couple days. I did call back in a couple days and was transferred to 3 different people. After a hour on the phone someone who was competent ensured me the plan was cancelled and a refund will come in 3 weeks. I never received the refund but did get a new insurance card instead! The only thing they do is take down my information, tell me they will transfer me to the correct department, then they transfer me back to the main number! The next person doesn't know anything and transfer me off to someone else again!!!

This is unbelievable, I would hate to see how bad it would be to get something covered if they can't even cancel a POLICY!!

OVER 3 HOURS WASTED!!!

View all 66 Anthem Blue Cross customer service reviews »
Customer Service Ratings

Based on 160 votes.

2.7

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Anthem Blue Cross customer service news
Anthem Blue Cross Pulling out of Santa Barbara

Nearly 44,000 people in Santa Barbara, San Luis Obispo, and Ventura counties are losing their individual health insurance plans in 2018. Of those, just a little more than half receive subsidized insurance from the Affordable Care Act (ACA). (Group ...

Anthem Blue Cross and Blue Shield, Ohio Independent Collaborative launch care agreement

Anthem Blue Cross and Blue Shield in Ohio and physicians of the Ohio Independent Collaborative (OIC) have launched an arrangement for Anthem Medicare Advantage members to promote greater preventative care, enhanced care coordination and chronic ...

More information for Anthem / Blue Cross Blue Shield policy holders

If an agreement is not reached, the contractual controversy between Piedmont and the insurance company will only affect patients with Anthem Blue Cross Blue Shield employer-sponsored, individual and family health plans, said Piedmont representatives.

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