Safeco customer service

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Customer Service

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Phone: 800-332-3226

  • How to reach a live person:
    • Press 1

      Repeatedly press "#" until their system gives up and transfers you
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User Reviews

16
Nov

Posted by Anonymous


on 11/16/16 at 4:33PM

My car was damaged 10/19 and here it is 11/16 and I have not herd a word from Safeco as to what is going to be done about my damage car. I'm driving around with broken wheels and bubbled tires and no one will get back with me to let me know what or when I'll get my car fixed. I am not a Safeco customer, the person who hit me was.

Heres the claim Maybe you can get me some info

Thank you

Charles Perkins

30
Aug

Posted by Unhappy consumer


on 8/30/16 at 1:29PM

I purchased a vehicle oct 2015 and your safeco agent failed to add this to my policy. After an accident they informed me that I didn't have insurance. They would not pay for damages but I still had to back pay to oct 2015... Not a good way to do business. I will be removing my 4 vehicles and home insurance to a company that can follow through with accurate service... Very very upset with safeco, will make sure to share my experience with all.

20
Jun

Posted by Anonymous


on 6/20/16 at 7:09PM

I work in the industry and had an at fault accident. Today I called and couldn't get a live person. I tried 4 different adjusters all straight to VM. Even when I tried to press 0 it just went back to VM. I called back to your customer service depart. She was very nice but couldn't help me but said she would try to get me to a live person. She tried for 15 minutes including instant messages to people. For 15 she apologized about not being able to help me. I HAVE NEVER HAD SUCH POOR CUSTOMER SERVICE AND WILL BE SURE TO TELL ANYONE THAT WILL LISTEN! Since I work in the industry I know how busy it gets and don't usually get upset. However it is pathetique that in an entire company not one person could take a call. I looked up the company rating on yelp and couldn't believe that you got 2 out of 5. You don't deserve 1. I thought that your company didn't answer phone calls from other insurance companies but now I know you don't discriminate. The service is awful no matter who you are!

11
May

Posted by Anonymous


on 5/11/16 at 8:41PM

I got hit on April 25th by a Safeco insured. I have been trying since then to reach the adjustor they gave me. This insurance is horrible!!

05
May

Posted by TheClassicVlasic


on 5/5/16 at 7:20PM

yes I agree this company is crap concidering I payed 152.00 my first yea my second year I payed 164.00 and now I'm at like 170.00 and that's because they raise their rates and added a 5dollar service fee to "Process my paperless bill"? what in the what/.... makes no sense I thought companies were supposed to lower your rate if you never been in an accident ever or had tickets and pay ontime or early??? I guess they got their sh*t a** backwards the way I see it . BUT I MIGHT BE BLIND WHO KNOWS .. PFFFT. AND THEY SAY BUT SIR BLAH BLAH BLAH ITS CHEAPER BLAH " WELL BLAH THIS AND THAT BECASUE YOU LOST A CUSTOMER/. YOU CAN GO BLOW SOMEONE ELSES "O" RING OUT THEIR BUT NOT MINE.

View all 13 Safeco customer service reviews »
Customer Service Ratings

Based on 93 votes.

2.7

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Hours of Operation

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Safeco customer service news
Hit 'share' on Safeco Insurance Co. social media sites and help feed New Haven kids

NEW HAVEN — We've all seen those annoying solicitations for shares on Facebook and other social media, but there's one post that might be worth seeking out and sharing this week — until April 3 — because the rewards will help feed hungry children in ...

Red Sox broadcaster Jerry Remy tried Safeco Field's grasshoppers, and ... he probably wishes he didn't

It's important to try things in life. You never know what you might find, and you won't find it at all if you don't try. While that's good general (and vague) life advice for everybody, it's probably a sentiment Red Sox broadcaster Jerry Remy doesn't ...

Safeco Field changes for 2018 Mariners season include No-Li Brewhouse offering

SEATTLE – Inland Northwest baseball fans will run into an old friend at Safeco Field this season. No-Li Brewhouse's Big Juicy IPA will be served at three locations during Seattle Mariners games this year. The Spokane beer will be offered in The 'Pen ...

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