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United Airlines is the most purposefully unsupportive customer service organization I've encountered. Their website directs customers hither and yon in an inadequate attempt to answer customer questions and keep them from encountering a real person. After searching UAL's site you finally give up, just as UAL hopes. Yes, I've called the customer service number where again I encountered an automated system that would not allow me to speak to a representative.

Seems to me the young bucks and buckets in IT could easily use the customers DOB to cue 1 of 2 website and phone automation pathway for those old enough to realize they don't know everything, a birth year bfore 1960, add another more automated for the little shits that don't realize they don't know everything yet, a birth year after 1970.


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