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sales order 430511420

I bought furniture ( sofa set and dining table set with chairs ) from Ashley Draper on 4th Sept 2016.
1. I was told that delivery would happen on 8th Sept.
2. On 8th sept when I got the furniture however the dining table and 1 chair was chipped and was taken back by delivery boys. Same day I got a call from your warehouse that the replacement delivery would happen on 15th Sept.
3. 15th sept came and went and nothing happened. I then called up your customer service that said delivery would happen by 21st Sept.
4. 21st Sept came and went and then I had to go to Draper store . I met up with some lady by name of Nisha who said I would get the delivery on 30th Sept since furniture is coming on 26th Sept to warehouse
5. 30 th Sept came and went and now when I called up your customer service they have no clue when the pending items would be delivered

I came to US 4 months back and am in process of building my credit. As a result I had to make this purchase from Ashley using Acceptance now. They charge me interest and on 1st Oct I made my first payment of approx $300 without me using my furniture. Fake promises are made by your staff and is complete harassment. I am legally fling a case against your company for misleading customer by making fake promises and extremely poor service. I have festive season coming up and needed furniture for that however does not look like any one from your company is really bothered to provide a resolution. Pls let me know the status of the delivery or if not what am I supposed to do. I am currently travelling out of country and can be contacted on email. I will be back on 8th Oct and hope by then there is some resolution to my problem.


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