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This was the absolute worst customer service I have ever experienced. I had to phonetically spell my email address 4 times after pronouncing it. That was just so the representative could identify my order. After multiple attempts in different ways to ask the same question : "when will this book be available to the public." I kept getting :"your order will now ship when the first item is available."....I had to end the call. When I called back a second time, the rep I spoke with told me there would be a charge to ship the first items when they are available; which is the opposite of what I was told by the first rep. The second rep ended up waiving the fee after placing me on hold. Great. I expected more from this company, outsourcing aside. This makes me not want to shop online at this store anymore. It's a shame because I have been a loyal customer for many years.


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