Posted by Anonymous
I have been followed around your Chino Hills store as I waited for my husband to pick out and purchase his books. I was "covertly" followed/watched by your mgr and asst mgr, I believe, because I had my service dog with me. When we first came in, I showed the mgr on duty my dog's new id tag, and told him I had decided to buy it because of the interaction previously with them, where I was asked to carry my dog, unless I had paperwork certification "proving" that she is a service dog. I showed her Calufirnia Assistance Dog metal license from the Humane Society, and said that they really were breaking the Federal ADA laws to even ask that. I gave them a card I carry to educate them on the law. I even came back 2 days later to bring them a printout of the laws, and their responsibilities under these lwas. They were unaware and uneducated about them. I offered to teach their staff about the ADA laws and let them meet my dog. They declined. I feel very upset and insulted that I have been singled out by these staff members to be treated this way, and feel that it was bias against a handicapped person. I strongly recommend you make them aware that this is against the federal laws and they and your company could face charges and be sued for damages.