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I Tried to buy a smartphone today for the first time at another company. The sales person helping me was an angel and all was going smoothly until we contacted Tracfone to get my number ported. This sales person tried for 2 hours to get tracfone to release my number and all she got was the runaround. It was bad enough she was on hold with tracfone for an hour of those 2 hours, but when she finally got the number ported over and got to speak with an actual tracfone rep, tracfone wouldn't release the number. She spoke to three people and they all admitted the number was ported but could give no reason for tracfone not releasing my number. Finally, nobody wanted to deal with the situation anymore so they just decided to say the system was down and said to try again tomorrow. The sales person said she has seen other companies delay releasing a number but never so blatantly. This is some of the worst customer service I have ever seen. Not only will I never deal with tracfone again, I will try and convince my wife to give up hers. Every company I have ever dealt with to port a number over has done so within 2-3 minutes. Now I know why you don't want profanity in your comments. Every other word would be profane in describing tracfone. What an awful way to treat customers and then have the nerve to call it customer service. Shameful and no better than a scam.


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