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Is it just me or do all your customers have to deal with the loss of reception for 5 to 7 minutes when they change the channel. This happens to me 5,6,7 times a day, usually at the most inopportune time. My favorite was during last year's ncaa title football game when we lost reception for the last 3 minutes of the game. The 20 guests I had over to my house were really impresses. We lost reception 4 times during the game, but missing the end was just icing on the cake. Please tell me, why am I paying you for a months worth of service when my TV is constantly telling me "one moment please, this channel should be available shortly." I am tired of waiting for my reception to come back while I stare at a blank screen. That is NOT what I am paying for. My family has been with Charter for years and I've had it with this issue. It will be addressed by someone in management or I will have a new cable company by next week. As we speak it just happened again, that's twice since I started this comment. Enough is enough. The ball is in your court Charter management.


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