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I bought my mom and dad a system that was XM back in 2008. Then Sirius bought out XM they continued to be loyal customers. My dad passed away my mom kept the system her system went down. She called Sirius they said she was available for an upgrade and no charge. They sent her a home system but she did not have access 2 a South window. She calls to try to get a mobile unit. The woman that she could not hardly understand cancelled her account then tried to charge her to set up a new account. Plus she wanted to charge 4 activating and the unit all together it was over $100. Which she would not pay which I don't blame her. I I'm just so disappointed that you all had a loyal 8 year customer leave because of greed. There was not going to be any charges when they first send out the unit that would not work for her. Also the woman was telling her that the unit that we originally had was a generic and was not XM unit because it was bought at Walmart. It had XM on the unit it had XM on the screen I did not say Walmart it said XM. I am also a Sirius XM customer that and seriously considering cancelling my own service.


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