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I have not received my riding mower back from Tri Green Equipment in Athens, Alabama. I bought the mower in May of 2016 from Lowe's in Decatur, Alabama. Therefore, I was forced to check "does not apply" on several questions on the website. I am a 63 year old divorced female, who cares for my 82 year old mother who lives with me. I am a retired school teacher, and decided to purchase a new mower in the hope that it would require fewer repairs than would a used mower. This mower is still under warranty, so when the blade belt broke while I was mowing, I called Lowe's who told me they do not repair John Deere mowers under warranty. The closest repair shop is Tri Green in Athens Alabama. So they picked up my mower last Tuesday, and when I called said it could be 2 weeks or more before it is fixed. When I told the lady I spoke with that it was just a broken belt, she told me they had to inspect it to make sure I had not run over a stick or sweet gum ball! Surely, John Deere mowers are better than that! I also should mention that I am a fanatic about picking up sticks before I mow.

I am having second thoughts about this mower, and realize I should have bought a Snapper, which is the mower I used for 20 years before I purchased the John Deere. If I could return it to Lowe's and get my $1500.00 back, I would be much better off! I regret buying from your company, and would not recommend it to anyone.

Rhonda Hudson
Decatur, Alabama


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